Refund Policy

1. Digital report purchase

Check My Energy Levels sells a one-off digital report generated from your answers.

After payment, the report is generated or unlocked and made available online with a PDF download.

2. When we will normally refund

• You were charged but the report was not generated or could not be accessed.
• You were charged twice for the same report.
• A technical fault prevents delivery and we cannot fix it within a reasonable time.
• A refund is required by law.

3. When refunds are not normally given

Because the product is digital content generated from your answers, refunds are not normally given simply because you changed your mind after the report has been delivered.

If your report did not unlock, the payment failed incorrectly, or you cannot access your report link, contact us through the contact page or DM @checkmyenergylevels on Instagram.

This does not affect your statutory rights.

4. How to request a refund

Email hello@checkmyenergylevels.com with the email address used for purchase, the approximate payment time and the reason for the refund request.

We aim to review refund requests within 5 working days.

5. Refund method

Approved refunds are usually returned to the original payment method through Stripe. Your bank or card provider may take additional time to show the refund.